Welcome to SPOT ON Pickleball!
SPOT ON Pickleball is owned and operated by SPOT ON Pickleball, LLC. This return policy applies to all products purchased through: https://spot-on-pickleball.com.
Returns are only made once the product has arrived at its destination and has been received by the purchaser. No returns are made on products that are in transit for delivery or have not yet been delivered.
By making a purchase through the website, you declare and agree to be bound by the conditions described below. Our refund policy does not affect your statutory rights. We reserve the right to change this return policy at any time.
- EXCHANGES AND REFUNDS
Customer satisfaction with our products is important to us, which is why we offer exchanges and refunds if the customer is not fully satisfied. Purchases made on our website can be returned for a refund or exchange within 15 days from the date of delivery. If 15 days have passed since delivery of the product, we are unable to offer a return or exchange.
Items must be in its initial state (unmarked, unaltered and undamaged).
To initiate an exchange or refund, please contact us through our contact page or via the email below:
The request must contain the following:
-Full name of the person who placed the order.
-Order number
-Reason for return and/or proof of damage or defect of the product (photo or video).
Any items you have accepted and then returned are your responsibility until they reach our warehouse. Please package the product securely.
Please note that if you request a return/exchange, you will be responsible for paying your own shipping costs to return your item. Return and handling charges are non-refundable except in the case of a defective product or an error in fulfillment.
SPOT ON Pickleball reserves the right to refuse any returns that do not comply with our return policy.
2. PROCESSING YOUR REFUND
Once your return has been received and accepted, please allow 3 to 5 working days for your return to be processed. If your return does not meet the conditions set out in this policy, the package will be returned to the buyer and the shipping costs will be borne by the buyer. If your return has been accepted, you will receive a refund or, in the case of requesting an exchange for a new product, the new product will be sent to your delivery address. If a refund is requested, it will be made via the original method of payment and will be issued within 5 working days of your return being accepted.
Important: If the buyer requests the return and refund of the product without any reason, the buyer must pay the return shipping cost of the product.
If the product is damaged, defective or is the wrong product, the shipping costs of returning the product and sending a new product to the buyer will be borne by SPOT ON Pickleball. If the buyer requests a refund and all requirements for such refund have been met, he/she will receive a full refund including shipping costs.
3. UNDELIVERABLE PACKAGE
Undeliverable packages that are returned to SPOT Pickleball will not be automatically re-sent and additional shipping charges may be incurred. If you wish to make any changes to the delivery address, you are responsible for the cost of reshipping.
4. CONTACT US
If you have questions about this return policy, please contact us through our contact page or via the email below:
RETURN POLICY
Welcome to SPOT ON Pickleball!
SPOT ON Pickleball is owned and operated by SPOT ON Pickleball, LLC. This return policy applies to all products purchased through: https://spot-on-pickleball.com.
Returns are only made once the product has arrived at its destination and has been received by the purchaser. No returns are made on products that are in transit for delivery or have not yet been delivered.
By making a purchase through the website, you declare and agree to be bound by the conditions described below. Our refund policy does not affect your statutory rights. We reserve the right to change this return policy at any time.
- EXCHANGES AND REFUNDS
Customer satisfaction with our products is important to us, which is why we offer exchanges and refunds if the customer is not fully satisfied. Purchases made on our website can be returned for a refund or exchange within 15 days from the date of delivery. If 15 days have passed since delivery of the product, we are unable to offer a return or exchange.
Items must be in its initial state (unmarked, unaltered and undamaged).
To initiate an exchange or refund, please contact us through our contact page or via the email below:
The request must contain the following:
-Full name of the person who placed the order.
-Order number
-Reason for return and/or proof of damage or defect of the product (photo or video).
Any items you have accepted and then returned are your responsibility until they reach our warehouse. Please package the product securely.
Please note that if you request a return/exchange, you will be responsible for paying your own shipping costs to return your item. Return and handling charges are non-refundable except in the case of a defective product or an error in fulfillment.
SPOT ON Pickleball reserves the right to refuse any returns that do not comply with our return policy.
2. PROCESSING YOUR REFUND
Once your return has been received and accepted, please allow 3 to 5 working days for your return to be processed. If your return does not meet the conditions set out in this policy, the package will be returned to the buyer and the shipping costs will be borne by the buyer. If your return has been accepted, you will receive a refund or, in the case of requesting an exchange for a new product, the new product will be sent to your delivery address. If a refund is requested, it will be made via the original method of payment and will be issued within 5 working days of your return being accepted.
Important: If the buyer requests the return and refund of the product without any reason, the buyer must pay the return shipping cost of the product.
If the product is damaged, defective or is the wrong product, the shipping costs of returning the product and sending a new product to the buyer will be borne by SPOT ON Pickleball. If the buyer requests a refund and all requirements for such refund have been met, he/she will receive a full refund including shipping costs.
3. UNDELIVERABLE PACKAGE
Undeliverable packages that are returned to SPOT Pickleball will not be automatically re-sent and additional shipping charges may be incurred. If you wish to make any changes to the delivery address, you are responsible for the cost of reshipping.
4. CONTACT US
If you have questions about this return policy, please contact us through our contact page or via the email below:
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