FAQ

  • ARE YOUR PADDLE COVERS AVAILABLE IN ANY STORES NEAR ME?

    While we are primarily focused on selling directly to consumers, we do offer a limited number of strategic wholesale partnerships.

  • WHERE ARE YOUR PADDLE COVERS MADE?

    Designed in Texas, Manufactured in Asia

  • WHAT IS YOUR REFUND POLICY?

    For paddle cover orders placed through our site, spot-on-pickleball.com, we offer a 15-day hassle-free return or exchange policy.* At any time within 15-days of when you receive your paddle cover, you may submit a claim through our RETURNS PAGE for a return authorization. Of course, paddle covers that show signs of abuse cannot be returned or exchanged.

  • HOW DO I ORDER CUSTOM PADDLE COVERS?

    For CUSTOM ORDERS, please email us at hello@spot-on-pickleball.com

  • WHO DO I CONTACT FOR CUSTOMER SUPPORT?

    You can email the SPOT ON Pickleball support team at hello@spot-on-pickleball.com.

  • CAN I CANCEL MY ORDER?

    We completely get it, we change our minds too! If you have a cancellation request, please email hello@spot-on-pickleball.com.

  • HOW LONG DOES IT TAKE TO SHIP MY PRODUCTS?

    We ship 5 days a week. On days 6 and 7 we are playing pickleball. Orders placed on Fridays after 12pm or over the weekend will ship on Mondays. If you have any questions, please reach out to hello@spot-on-pickleball.com

  • WHAT IS THE SHIPPING POLICY?

    Once your order is placed, you will receive a confirmation email letting you know that our fulfillment team has received your order. Once your order is fulfilled, you will receive an email notification with your tracking information.

  • DO YOU SHIP OVERSEAS?

    We currently only ship in the USA. But we’re happy to ship to anywhere in the world. Just send us a message about your shipping request at hello@spot-on-pickleball.com and we will make it happen for you.

  • HOW DO I START A RETURN?

    To initiate a return please visit our Return Policy page to start your return.